Front Office
AAUI -Automobile Association of Upper India
ADP -Automatic Data Processing
AHLA -American Hotels & Lodging Association
AHMA -American Hotel & Motel Association
AIDA -Attention, Interest, Desire & Action
AII -Air India International
AM -Antemeridian
APC -All Payments Cash
ASTA -American Society of Travel Agents
BA -British Airways
BASIC -Beginners All Purpose Symbolic Instruction Code
BTA -British Tourist Authority
CCTV -Closed Circuit TV
CIP -Commercially Important Person
COBOL -Common Business Oriented Language
CP -Continental Plan
CPS -Characters Per Second
CRT -Cathode Ray Tube
CRS -Central Reservation System
DDP -Distributed Data Processing
DGCA -Director General of Civil Aviation
DNA -Did Not Arrive
DNS -Did Not Stay
DOT -Department Of Tourism
DP -Data Processing
DSS -Decision Support System
ECO -Express Check Out
EDP -Electronic Data Processing
EP -European Plan
EPABX -Electronic Private Automatic Branch Exchange
FERA -Foreign Exchange Regulation Act
FF&E -Furniture, Fixture & Equipment
FFIT -Foreign Free Independent Traveller
FHRAI -Federation of Hotel & Restaurant Association of India
FIT -Free Independent Traveler
GDS -Global Distribution System
GIT -Group Inclusive Tour
GOI -Government Of India
GRA -Guest Room Attendant
GRE -Guest Relation Executive
H&RA -Hotel & Restaurant Association
HAI -Hotel Association of India
HOTEL -Home Office Tourism EntertainmentLastday HOTERMAI -Hotel & Restaurant Equipment Manufacturers Association
of India
HRAWI -Hotel & Restaurant Association of Western India
HSMA -Hotel Sales Management Association
IAAI -International Airports Authority of India
IAC -Indian Airlines Corporation
IATA -International Air Transport Association / International Association of Tour Operation
IATO -International Association of Tour Operation
ICAO -International Civil Aviation Organization
IDD -International Direct Dialing
IDP -Integrated Data Processing
IH&RA -International Hotel & Restaurant Association
IHA -International Hotel Association
ILO -International Labour Organization
IMF -International Monetary Fund
IR -Instant Reservation
ISD -International Subscriber Dialing
IUOTO -International Union of o fficial Travel Organization
IYHF -International Youth Hostel Federation
JAL -Japan Air Lines
JTP -Joint Tourism Promotion
KLM -Koninklijke Luchtvaart Maatschappij nv (Royal Dutch Airlines)
LPM -Lines Per Minute
MAP -Modified American Plan
MAS -Malayasian Airlines System
MCO -Miscellaneous Charge Order
MICE -Meeting, Incentives, Convention/Conference & Exhibitions
MIS -Manager of Information System
MIS -Management Information System
MLS -Minimum Length of Stay
MOCI -Ministry Of Commerce & industries
MOD -Manager On Duty
NAA -National Airport Authorities
NCR -National Cash Register
NTA -Not To be Allotted
OOO -Out Of Order
PABX -Private Automatic Branch/Box Exchange
PATA -Pacific Asia Travel Association
PAX -Number of Persons
PBX -Private Branch/Box Exchange
PIA -Paid In Advance
PIA -Pakistan International Airlines
PMBX -Private Manual Branch/Box Exchange
POS -Point Of Sales
PPPN -Per Person Per Nigh
tPRPN -Per Room Per Night
PSO -Passengers Service Order
RNA -Room Not Assigned
RNAC -Royal Nepal Airlines Corporation
ROI -Return On Investment
RSPV -Respondez Sil Vons Plait (Reply if you please)
SAS -Scandinavian Airlines System
SATC -South Asia Travel Commission
SITS -Special Interest Tours
SOP -Standard Operating Procedures
SPATT -Special Attention Guest
STB -State Tourism Board
STD -Standard Trunk Dialing
SWOT -Strength Weakness Opportunities & Threats
TAAI -Travel Agents Association of India
TIPS -To Ensure Prompt Service
TQM -Total Quality Management
TWA -Trans World Airlines
UFTAA -Universal Federation of Travel Agent Association
UNESCO -United Nations Educational, Scientific & Cultural Organization
UNICEF -United Nations International Childrens’ Emergency Fund
USP -Unique Sales Proposition
VDU -Visual Display Unit
VIP -Very Important Person
VPO -Visitors Paid Out
VPP -Value Payable Post
WATA -World Association of Travel Agents
WATS -Wide Area Telephone Services
WHO -World Health Organization
WIFMC -What Is In It For Me
WTO -World Tourism Organization
WTTC -World Travel & Tourism Council
YHAI -Youth Hostel Association of India
YMCA -Youth Men’s Christian Association
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